Privacy Policy

Thrive with Hypno is a clinical hypnotherapy and NLP practice run by Dianne Gross, specialising in gut-directed hypnotherapy for IBS using the Manchester Protocol. The practice operates fully online.

For the purposes of UK data protection law, Dianne Gross is the data controller responsible for your personal information.

We collect personal information in the following ways:

• Contact details you give us directly, such as your name, email address, and phone number, when you register for a free masterclass or workshop, book a discovery call, or enquire about our services.
• Client information, such as your address and relevant health and personal history, if you go on to become a client, collected only as needed to provide your sessions safely and effectively.
• Payment information, when you purchase a programme. Payment card details are processed directly by our payment provider and are not stored on our own systems.
• Website usage information, collected automatically through cookies, such as which pages you visit and how long you spend on the site.
• Communications you send us, such as emails, messages, or responses to any survey or feedback request.

We use your personal information to:

• Register you for a masterclass, workshop, or other event, and send you related joining instructions, reminders, and replays
• Provide, manage, and follow up on hypnotherapy sessions and programmes you have booked or purchased
• Send you further information about our services, including by email, where you have registered for an event or otherwise agreed to hear from us
• Respond to your enquiries and provide customer support
• Maintain the security of our website and prevent misuse
• Meet our legal, regulatory, and professional obligations as a hypnotherapy practitioner

We do not use your information to make automated decisions that have a legal or similarly significant effect on you.

We use trusted third-party platforms to run our website, manage registrations, and communicate with you, including Follow Up Sparks (built on the GoHighLevel platform) for registration forms, email automation, and client relationship management.

These providers may store or process data outside the United Kingdom, including in the United States. Where this happens, we rely on appropriate safeguards recognised under UK data protection law, such as standard contractual clauses, to ensure your information continues to receive an appropriate level of protection.

We take reasonable, industry-standard measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We do not sell or rent your personal information to anyone.

We may share your information with:

• The service providers named above, solely to help us deliver our services to you
• Professional advisers, regulators, or authorities, where we are required to do so by law
• A successor business, if Thrive with Hypno or DEG Coaching is ever sold, merged, or restructured, in which case your information may transfer as part of that arrangement

Client information shared with us in the course of hypnotherapy sessions is treated as confidential in line with our professional and ethical obligations, and is not disclosed to third parties except where legally required or necessary to protect someone’s safety.

We keep registration details (such as sign-ups for a masterclass or workshop) for as long as needed to run the event and its follow-up communications, and for a reasonable period afterwards in case you engage with us again.

Client records are kept in line with the retention guidelines of our professional hypnotherapy body, generally for several years after the end of treatment, to meet our professional and insurance obligations.

You can ask us to delete your information at any time, as set out in “Your Rights” below, and we will do so unless we have a legal or professional obligation to retain it.

Our website uses cookies to help it function properly and to understand how visitors use the site, such as which pages are visited and for how long. This information is used in aggregate and does not identify you personally.

You can control or disable cookies through your browser settings, though some parts of our website may not work as intended if you do so.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate or incomplete
• Ask us to delete your information, in certain circumstances
• Ask us to restrict how we use your information, in certain circumstances
• Receive a copy of your information in a portable format
• Object to us using your information for direct marketing at any time, including by unsubscribing from any email

To exercise any of these rights, please contact us using the details below. If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have done so without appropriate consent, we will delete it promptly.

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Once you leave thrivewithhypno.com, this policy no longer applies.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised “last updated” date.